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FAQ’S

What if the card isn’t right when I get it?

Just keep the packaging and return for a full refund.

Can I have a card with my daughter’s name on it?

Yes, email with details, name, age, hobby, anything is possible, we can personalise either the card or the verse inside or both.

Would you send the valentine card to my girlfriend?

Yes if you want a hand written message inside just email with the message that you want and don’t forget her address and we will post the card to arrive on Valentine’s Day.

Could you do that for a birthday card too?

Yes, any card, just email with message date to be received and the recipient address of course and we will ensure it gets there on the day.

What if I want a card already made on your website, can that be personalised?

Yes, if it is not possible or would spoil the overall look of the card a new similar card will be made and a picture emailed to you for approval.

How long does it take to make a special card?

Please allow at least 14 days before the event for a personalised card as we will need to email a picture to you for your approval and if there are alterations etc., so the longer we have the better but minimum 14 days please. Cards bought from the website will be posted next day after payment received.

Can I only pay by paypal?

Paypal is the most secure method of payment for you but we can accept sterling cheques but please allow extra time for cheque clearance.

Can I have more than one card of the same design?

Yes we can make as many cards as you wish but due to each card being handcrafted no two cards will be exactly the same, we do not just print the cards, and each card will have slight variations.

Do you give discounts for more than one card?

If all cards are going to the same address we will offer a discount which we will agree with you before your order is dispatched. Please email stating the number required.

Do you supply shops?

No we do not supply shops or any other retail outlets.

If your question is not here please do not hesitate to email us at pamatbrookerhq@hotmail.co.uk

and we will get back to you as soon as we can.

 

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